Intro

Ravensbourne has a robust complaints process that supports students to address any issues you may have encountered during your time at Ravensbourne. 

You can see further details of the policy and case studies for the complaints process, in addition to GDPR guidance on the Ravensbourne complaints intranet page.

When making a complaint there are a number of stages your issues will be addressed through. You can read more detailed information about the full process and case studies of how our complaints are managed on the intranet section.
 

Raising concerns

In the first instance, if possible, you should raise your concerns with the person in charge of the area you have a concern about. This may include your Course Leader, your Personal Tutor or a staff member running a particular service. 

Louise Prideaux, the Deputy Dean Student Experience, is also available to discuss your concerns. You can contact Louise by email on [email protected] 

If you’re not sure who to raise your concern with please contact the Quality Team on [email protected]

If you have tried this or feel uncomfortable raising concerns directly you can proceed to make a formal complaint.

 

Formal complaint

If raising your concerns directly is not appropriate, or has not resolved your issue, then you can proceed with a formal complaint. You should complete the following form to begin this process.

If you would like to raise a formal complaint please complete the Formal complaint form

Academic appeals

Appeals around academic results and decisions are handled via our Academic Appeal process. Students can read more about academic appeals on the intranet on the following Academic appeals page.

Outro

If you have concerns about the immediate wellbeing of a student please refer to our safeguarding page.

If you feel you do not want to raise your concerns directly but would like to highlight issues with Ravensbourne then consider submitting an anonymous report.

You may also want to return to our Concerns and complaints homepage