Concerns and complaints

Outside Ravensbourne University

Ravensbourne cares about the wellbeing and safety of our students. We want everyone to enjoy a fulfilling and rewarding educational experience during their studies

Concerns and Complaints

Sometimes there may be issues a student faces that need to be addressed, either as a safeguarding concern or as a complaint. You may also want to raise your worries anonymously.

If you are worried about your own wellbeing or have concerns about a student at Ravensbourne, you may raise your concerns through the following options. 


If you are considering raising a complaint that you would like Ravensbourne to consider formally then please review our outline of the official complaints process.

Anonymous reporting

Ravensbourne recognises that some concerned individuals may not want to identify themselves. Please take some time to review our anonymous reporting process to see if this meets your needs.

Review anonymous reporting process


If you have any concerns about your own welfare or that of another student please contact one of Ravensbourne’s designated safeguarding leads.

You can find out more and see our contact details on the Safeguarding page.

Ravensbourne Student Services

You may also want to consider contacting our support team at Ravensbourne.

Student Services is here to provide ongoing support to students during their studies and can help with counselling, assistance discussing difficulties with your course and referrals to other services. 

Get in touch with the Student Services team

Ravensbourne Students' Union

The Ravensbourne Student Union is led by recent graduates of Ravensbourne with the full intention of representing the student's voice.

Their role is to make the student experience the best it can be, so discussing concerns and asking for change is a vital part of the way they work.

Contact the Students' Union team