Comments, Questions and Complaints
At Ravensbourne we aim to give you the best experience we can, however, we do acknowledge that there may be an occasion where we can do better.
If you are not satisfied with your experience at Ravensbourne, feel an enquiry has not been dealt with sufficiently and wish to make a complaint please email firstname.lastname@example.org.
Complaints that members of the public wish to pursue can relate to the following:
- Student conduct
- Staff conduct
- Attendance at an event held at Ravensbourne
Complaints about a student
Should the complaint relate to a student of Ravensbourne, the complaint should relate to their conduct, behaviour, or to work that the student has undertaken as part of their studies, such as a placement or location-based work. If the complaint is found to be upheld, Ravensbourne may enact the student disciplinary procedures.
Complaints about staff
Where the complaint relates to a member of staff, the Quality Team will liaise with Ravensbourne’s Human Resources department and the staff disciplinary procedures may be invoked.
Complaints can be submitted to any department or individual in Ravensbourne. If the complaint cannot be resolved immediately by that department or individual, it should be referred to the Quality Team.
Suggestions, comments, questions
If you don't have a complaint but would like to offer a suggestion, comment or have a query get in touch email email@example.com