My career was as a project engineer in the construction industry; in such a competitive sector my company was increasingly asking me to propose new processes and innovations.
It was challenging to project manage and discover innovation - not least because I lacked the expertise and experience.
However, I found the area of business innovation and service improvement appealing and it was this that lead me to the MDes course at Ravensbourne.
I found the attitude here very open and refreshing - the Service Design course has allowed me to experiment and be challenging.
Service design is about finding what people’s needs are and designing for them, and the course has really enabled me to understand how to work, and communicate, with creative people and appreciate their perspectives.
Whilst on the course I have done an internship at Barclays with their innovation and customer experience team - it was a great experience, and is just one example of new networks and contacts I’ve made.
The future looks good, I’ve now got enough skills to be successful, and I’m confident I can operate at a higher level and make a valuable contribution to industry.