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These policy and procedures are related to deposits or tuition fees paid by Tier 4 students.
Applicants who require Tier 4 sponsorship must pay a non-refundable deposit of £5,000 before the Confirmation of Acceptance of Studies (CAS) can be issued.
Please note, you will not be required to pay a deposit if you are receiving a US Federal Student loan to cover payment of your tuition fee payments or your tuition fees are to be paid by an official sponsor.
The tuition fees you are required to pay for your programme(s) will be stated in the offer letter. The non-refundable CAS deposit will be deducted from the tuition fee for that academic year, you will be required to pay the remaining balance of your tuition fees on or before enrolment. For example, postgraduate tuition fees in the academic year 2019/20 is £15,000. Thus, a postgraduate student entering in that year would have been required to pay £5,000 prior to their being issued and then £10,000 on or before enrolment.
The CAS deposit is non-refundable except in one or several of the following circumstances:
The list above is non exhaustive and a request for a CAS deposit refund may be considered on a case by case basis by Ravensbourne.
An application for an exceptional circumstance refund of CAS deposit due to illness or bereavement must be supported by documentary evidence from an official source before a refund can be approved. Refunds in relation to exceptional circumstances are at the discretion of the Director of Finance.
In the event that your visa application is refused, we will require you to provide a copy of the refusal notice issued by the Home Office/UKVI and the identification page of your passport.
Please be advised, Ravensbourne will not provide a refund of a CAS deposit or any additional fees paid in the case of visa refusals if:
Should you wish to withdraw from a course at Ravensbourne, you should first discuss the matter with your course tutor/subject leader or with student support services if the reason is of a financial nature.
Information on how to submit a notification of withdrawal can be found here
Please note, the institution does not accept backdated withdrawals.
In the event that you withdraw from a course, tuition fees will be charged as follows: -
% of tuition fee chargeable
Withdrawal during the first 2 weeks of the course
Withdrawal during the remainder of the first term
Withdrawal during the second term
Withdrawal during the third and final term
Applications for a refund must be made in writing to the Head of the International Department for assessment by the Director of Finance. You would need to complete a Refund Request Form, attach the required documents and send it as an attachment by email to [email protected] or via post to: International Admissions Office, Ravensbourne, 6 Penrose Way, London, SE10 0EW, United Kingdom.
To qualify for a refund, you must submit irrevocable evidence that you are not in the UK by providing a copy of the passport page containing an entry stamp confirming entry into a country outside of the UK and/or flight ticket.
A decision will be made within four weeks provided that the refund application form has been completed correctly and all the relevant information has been submitted to Ravensbourne.
Should further information be required for a final decision to be made, we will notify the applicant. Please note, this may delay the process further and thus the initial four-week processing time may be extended.
If the refund application is refused, Ravensbourne will not normally reconsider the decision made unless the applicant can provide additional information other than that submitted in the original request to support their claim.
Where a refund is approved payment will normally be made via the same means the payment was made. Thus, if the payment was made by credit card then the refund would be transferred back to the same credit card. Please note, Ravensbourne does not normally issue refunds by cheque or cash. In line with UK money laundering legislation, payment will only be refunded to the person or organisation that paid the fees.
No interest is paid on a refund of CAS deposit and/or tuition fee payments. Please be advised, a £50 administration fee will be deducted from the refund.
All decisions on tuition fee including CAS deposit refunds are made on the basis of the information included in the refund request form and supporting evidence. If an applicant wishes to appeal against the decision, they will need to complete a new form and evidence that was not included in the original request and send it by email to [email protected].
Ravensbourne University London
6 Penrose Way
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