Ravensbourne University London
Covid-19 update Courses Apply now

Public complaints

Ravensbourne University London welcomes feedback from the wider community about the provision of education, services, and facilities offered by Ravensbourne as part of our commitment to enhancing the quality of its provision.

As part of this, it is acknowledged that on occasion legitimate complaints may be raised by individuals in relation to services, facilities, and representatives of Ravensbourne.

Complaints that members of the public wish to pursue can relate to the following:

  • Student conduct
  • Staff conduct
  • Attendance at an event held at Ravensbourne

Complaints about a student

Should the complaint relate to a student of Ravensbourne, the complaint should relate to their conduct, behaviour, or to work that the student has undertaken as part of their studies, such as a placement or location-based work. If the complaint is found to be upheld, Ravensbourne may enact the student disciplinary procedures.

Complaints about staff 

Where the complaint relates to a member of staff, the Quality Team will liaise with Ravensbourne’s Human Resources department and the staff disciplinary procedures may be invoked.

Complaints can be submitted to any department or individual in Ravensbourne. If the complaint cannot be resolved immediately by that department or individual, it should be referred to the Quality Team.

Download this pdf for the full details on the public complaint procedure, informal resolutions, and formal complaints.

Download this pdf for the full details on the student complaints information and procedures

Amazing things happen here