Ravensbourne Complaints procedure for Students

Student Complaints Resolution Procedure:

Below you will find the information that you need in order to make a complaint

The student complaints resolution procedure is managed by the Quality Department, who can be contacted at: quality@rave.ac.uk 

Stage 1 Concern - this should be raised with the person in charge of the area you have a concern about, for example your Course Leader. If you're not sure who to raise your concern with please contact the Quality Team, who can point you in the right direction, at: quality@rave.ac.uk
Stage 2 Formal Complaint - to be completed on a Student Complaint Form
Stage 3 Complaint Review - to be completed on a Student Complaint Review Form
Completion of Procedures

Students registered on a University of the Arts London course can ask for a review of the handling of their complaint and more information on how to contact them can be found here

Office of the Independent Adjudicator (OIA) After completing the stages above, you may be able to contact the Office of the Independent Adjudicator to request a review of your complaint. More information on the OIA is available here

Ravensbourne publishes an annual report summarising the complaints and appeals received which you can view here: 






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