Ravensbourne requires a certain amount of personal information for the administration of your studies, and to ensure the proper completion of your chosen course(s) or degree. All personal information provided by you will be treated strictly in accordance with the Data Protection Act 1998. This means that confidentiality will be respected, and that all appropriate security measures will be taken to prevent unauthorised disclosure. The data that you provide will be used for stated purposes only. You would be advised about any further uses.
Ravensbourne is equally required to process some data which legislation refers to as sensitive personal data (for example racial or ethnic origin, marital status, health records etc.). Again, appropriate security will be in place to ensure that documents such as medical certificates (possibly required by examination boards) are retained confidentially and that they are retained no longer than is necessary. In signing the enrolment form, you are signifying that you understand and agree that Ravensbourne may process such sensitive information as it requires for the administration of your studentship.
The administration of studies may extend beyond Ravensbourne’s central administration. Examples include the transmission of data to academic staff, the Study Zone, IT services, halls of residence, or Ravensbourne’s validating partner(s) who accredit our courses. In other words, it may include all aspects of student progress through to eventual graduation. Results of assessment will be published, by using your student number, on Ravensbourne’s Virtual Learning Environment. You may be contacted directly via mobile phone and on occasion Ravensbourne may text you information related to your studies or events at the Institution. Like other higher education institutions, we archive student records for a limited number of years after graduation, in order to be able to confirm requests from prospective employers etc. Details may also be passed to Ravensbourne Officers who may communicate with you as an alumnus.
Under certain circumstances prescribed by the Act we might have to make data available without your consent. For example, in common with all other universities, we are obliged to pass information to the Higher Education Statistics Agency (HESA), the funding councils and other government bodies. From time to time, these agencies may request your contact details from Ravensbourne so that they can contact you directly. For instance, you may be contacted as part of the HEFCE National Student Survey (NSS) and after you graduate during the Destinations of Leavers from Higher Education Survey (DLHE). HESA’s Student Collection Notice is published on the agency’s website. Other exemptions include national security, crime and taxation or a life-threatening situation.
If you are under 18 years of age, Ravensbourne may disclose information about you to your parents or guardian without consent until you reach the age of 18. Personal information may also be supplied to the Students Union and to other higher education institutions or employers should you be involved in a placement or exchange programme. Limited information about you may be supplied to third parties who have been contracted by Ravensbourne to deliver services to its student body. Limited information is supplied to sponsors, loan organisations and scholarship schemes to enable these bodies to assess whether financial support should continue. If you fall into debt with Ravensbourne we may disclose information to a third party in order to recover the debt from you (for example, a solicitor or a debt recovery agency), including the costs incurred from any such action. In signing the enrolment form, you signify your assent to this.
At various times during your studies you will be asked for personal data by academic staff or Ravensbourne services. You will have full rights under the Data Protection Act, and may, if you wish, withhold personal data from publication.
Should you have a complaint about the processing of your US loan, you have the right to file complaints with the US Department of Education, although it would be preferable that you contact us first so that we can try to resolve the problem for you.